Terms of service

The Art of Altitude

Terms of Service

Last Updated: June 3, 2026

Overview

Welcome to The Art of Altitude! The terms “we”, “us” and “our” refer to The Most Thing, LLC, an Illinois limited liability company, doing business as The Art of Altitude (“The Art of Altitude”). The Art of Altitude operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). The Art of Altitude is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers, limitations of liability, a binding arbitration agreement, and a class action waiver.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 2A - Decorative Use Only

All artwork, prints, charts, maps, airport diagrams, aviation references, and related products sold by The Art of Altitude are intended solely for decorative, artistic, historical, or informational display purposes.

Our products are not certified aeronautical charts, navigational tools, aviation instruments, operational references, or flight planning materials, and they must not be used for navigation, flight operations, aviation training, or any safety-critical purpose.

While we make every effort to present artwork accurately and thoughtfully, aviation-related information depicted in our products may be stylized, artistic, incomplete, outdated, non-current, or inaccurate for operational use.

By purchasing or using our products, you acknowledge and agree that all products are intended for decorative use only and that any reliance on such products for navigational, operational, or aviation safety purposes is strictly prohibited and entirely at your own risk.

To the fullest extent permitted by applicable law, The Art of Altitude shall not be liable for any damages, losses, injuries, or claims arising from the use or misuse of our products for navigational, operational, or other non-decorative purposes.

If you gift, sell, or otherwise transfer one of our products to another person, you agree to preserve any accompanying disclaimers and transmit this and other notices stating that the artwork is intended for decorative use only.

Section 3 - Orders

When you place an order, you are making an offer to purchase. The Art of Altitude reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until The Art of Altitude confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as The Art of Altitude may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once products are transferred to the carrier, shipping timelines and transit conditions are outside our direct control. However, if your order arrives damaged or defective, please contact us and we will work with you in accordance with our Refund Policy.

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including carrier delays, supply shortages, labor disruptions, natural disasters, weather events, internet outages, governmental actions, or other force majeure events.

Section 5A - Chargebacks and Payment Disputes

We are committed to resolving issues fairly and quickly. If there is a problem with your order, you agree to contact us at help@artofaltitude.com before initiating a chargeback, payment dispute, or similar claim with your bank, credit card issuer, payment provider, or other financial institution, so we have an opportunity to review and resolve the issue directly.

Most concerns, including damage, defects, shipping issues, fulfillment questions, return requests, or refund requests, can be resolved faster through our support team than through the chargeback process. We typically respond to support requests within 2 business days.

Because our products are made to order, fulfillment and shipping timelines may vary. Any production, shipping, transit, or delivery estimates provided on our website, at checkout, or in email communications are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

As part of these Terms, you agree to make a good-faith effort to work with us to resolve any issue before filing a payment dispute. This includes providing reasonably requested supporting information when applicable, such as photographs of damaged products, packaging, shipping labels, order details, or correspondence related to the issue.

Nothing in these Terms limits or restricts any consumer rights or protections that may apply under applicable law or card network rules, including your right to contact your payment provider regarding legitimate billing disputes.

If a chargeback or payment dispute is initiated after a refund has already been issued, after a return has been approved and instructions provided, or while we are actively working in good faith to resolve the matter under these Terms or our Refund Policy, we reserve the right to submit all relevant documentation in response to the dispute. This documentation may include these Terms, our Refund Policy, order confirmations, delivery records, tracking information, customer correspondence, refund records, return instructions, and other information related to the order.

Section 6 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by The Art of Altitude, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of The Art of Altitude, Shopify or any third party. Unauthorized use of the Services may be a violation of federal and state intellectual property laws. All rights not expressly granted herein are reserved by The Art of Altitude.

The Art of Altitude’s names, logos, product and service names, designs, and slogans are trademarks of The Art of Altitude or its affiliates or licensors. You must not use such trademarks without the prior written permission of The Art of Altitude. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

Section 7 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Section 8 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

Section 9 - Relationship with Shopify

The Art of Altitude is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with The Art of Altitude. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Art of Altitude, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with The Art of Altitude.

Section 10 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here, and certain personal information may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in other countries than where you reside, in order to provide services to you. Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

Section 12 - Errors, Inaccuracies and Omissions

Occasionally there may be information on or in the Services that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm The Art of Altitude, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

Section 14 - Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution; Binding Arbitration; Class Action Waiver, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 15 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, our total liability arising out of or related to any product or Services shall not exceed the amount paid by you for the applicable order giving rise to the claim.

Section 17 - Indemnification

You agree to indemnify, defend and hold harmless The Art of Altitude, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Section 18 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 19 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 20 - Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21 - Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL. IT REQUIRES YOU TO RESOLVE MOST DISPUTES WITH US THROUGH INDIVIDUAL BINDING ARBITRATION AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

(a) Informal Resolution. Before initiating any arbitration or other proceeding, you agree to first contact us at help@artofaltitude.com and provide a written description of your dispute, your contact information, and the relief you seek. You and The Art of Altitude agree to make a good-faith effort to resolve the dispute informally for a period of at least sixty (60) days after such notice. This requirement is in addition to, and does not replace, the chargeback and payment-dispute commitments described in Section 5A.

(b) Agreement to Arbitrate. If the dispute is not resolved within the informal resolution period, you and The Art of Altitude agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any products purchased through the Services — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved exclusively through final and binding arbitration on an individual basis, rather than in court, except as expressly set forth in this Section. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.).

(c) Arbitration Rules and Forum. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The AAA Rules are available at www.adr.org. The arbitration will be conducted by a single arbitrator. Unless you and The Art of Altitude agree otherwise, any in-person arbitration hearing will take place in Cook County, Illinois; however, you may elect to have the arbitration conducted by telephone, by video, based solely on written submissions, or in the county of your residence. The arbitrator’s decision will be binding and may be entered as a judgment in any court of competent jurisdiction.

(d) Exceptions. Notwithstanding the foregoing, either party may (i) bring an individual claim in a small claims court of competent jurisdiction, and (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property or proprietary rights.

(f) Jury Trial Waiver. To the extent any dispute is permitted to proceed in court under this Section, you and The Art of Altitude each knowingly and voluntarily waive any right to a trial by jury.

(g) 30-Day Right to Opt Out. You may opt out of this Section 21 (Dispute Resolution; Binding Arbitration; Class Action Waiver) within thirty (30) days after you first accept these Terms by sending written notice to help@artofaltitude.com with the subject line “Arbitration Opt-Out,” including your name, the email address associated with your account or order, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms, and you will retain your right to pursue claims in court as otherwise permitted by law.

(h) Survival. This Section survives termination of these Terms and of your relationship with The Art of Altitude. If any portion of this Section (other than the Class Action Waiver, which is governed by subsection (e)) is found to be unenforceable, the remainder of this Section will continue in full force and effect.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Illinois and applicable federal laws of the United States, without regard to conflict of law principles, except that the Dispute Resolution; Binding Arbitration; Class Action Waiver section above is governed by the Federal Arbitration Act. Subject to that arbitration section, you and The Art of Altitude consent to venue and personal jurisdiction in the federal and state courts located in Illinois for any claim or dispute that is permitted to proceed in court.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to us at help@artofaltitude.com.

Our contact information is posted below:

The Most Thing, LLC d/b/a The Art of Altitude
help@artofaltitude.com
2501 Chatham Rd
Springfield, IL 62704
+1 312-361-0354