The Art of Altitude

Refund Policy

Last updated: June 3, 2026

Buying art online isn’t always straightforward. Screens can’t show texture, scale, or how something will feel in your space. We get that. That’s why we offer free returns within 30 days.

If you’d like to start a return, email help@artofaltitude.com with your order number and your preferred solution (exchange, refund, etc.) and we’ll take it from there.

If something arrives damaged or isn’t right

If your order is damaged, defective, or there’s an issue with workmanship, we’ll cover return shipping or replace the piece at no cost. No debate, no hassle. We will need a few things: a photo of the damaged or defective product; a photo of the box with the shipping label clearly in view; and a photo of the packaging and any damage the packaging received from shipping. We cannot proceed with replacement or refund without these items.

If it’s just not a fit

If you decide it’s not for you—wrong color, wrong size, or it just doesn’t click—we’re happy to accept the return. In these cases, we ask that you ship the prints back at your own expense. We will refund the cost of the print and taxes minus the shipping costs paid for outbound shipping to you, if applicable.

A note about volume discounts

If your order included a multi-print discount and you return part of it, the refund will be adjusted to match the price of the remaining items once the discount no longer applies.

A quick note on how we operate

We’re a small business and this return policy is built on trust. We assume good intent, and we trust customers to be honest and considerate when initiating a return. That trust is what allows us to keep offering a generous policy in the first place.

We aim to resolve issues quickly, fairly, and in good faith. If you have any questions before ordering, feel free to reach out — we’re always happy to help you choose the right piece for your space.

Chargebacks and Credit Card Disputes

We are committed to resolving issues fairly and quickly. If there is a problem with your order, please contact us at help@artofaltitude.com before initiating a chargeback or payment dispute so we have an opportunity to help.

Most concerns, including damage, defects, shipping issues, or return requests, can be resolved faster through our support team than through the chargeback process. We typically respond within 2 business days.

For more information, please see our Terms of Service.